24 Feb 18: Ok so, recently every time I go in to the game and select the daily “free rewards” icon and try to watch the videos to obtain golden hearts, it shows loading and never stops, so I don’t get the extra golden hearts.
On another note, I just dropped $60,000 to recruit a new employee and did not get the employee. The screen showed me the new employee (a female Paramedic) but when I went and checked, I did not have her.
Also, when I had reached level 11, it opened up the top floor for me to start working on it. After getting out of the game and coming back in a few hours later, the floor was gone and it is still gone.
18 Mar 18: update
I literally just dropped $60,000 for a new character and I did not get it. It showed me the image of the nurse, but did not really give it to me. She does not show up anywhere.